Refund policy
Return & Refund Policy
Thank you for shopping with CHIUVANA LTD. Every item we sell is handmade with care and created specifically for each customer. Because of the bespoke nature of our products, please carefully review our policy below.
Made-to-Order Products
All items sold by CHIUVANA LTD are handmade to order. This means they are created individually once your order is placed. Therefore, we do not accept returns or cancellations for change of mind, unwanted items, wrong size ordered, or personal preference.
Damaged / Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with photographic evidence of the issue. We will inspect your claim and, if approved, arrange a replacement or refund.
To report an issue, contact us at: web@chiuvana.co.uk
EU/UK Consumer Rights
Under UK and EU consumer law, the 14-day cooling-off period does not apply to goods made to order or customised to a customer’s specification. As all CHIUVANA LTD products are handmade to order, this right of cancellation is not available except in cases of proven defect or damage.
Approved Returns (Defects Only)
If a return is approved:
- Return shipping is the buyer’s responsibility.
- The item must be unused, unaltered, and in original packaging.
- Refunds will be issued only after inspection of the returned item.
If the returned item is not eligible (evidence of wear, damage, or use), we may refuse the refund and return the item to you.
Sale Items
All sale or discounted items are final sale and are not eligible for return or refund unless defective.
Contact Details
For all support or return queries, please contact us at:
Email: web@chiuvana.co.uk
We reserve the right to update or modify this policy at any time without prior notice.