Shipping policy
Shipping Policy
Thank you for choosing CHIUVANA LTD. All of our products are handmade to order, and we take great care in preparing each item before shipment. Please review the information below regarding processing and delivery.
Order Processing Time
As every item is handcrafted once an order is placed, please allow 3–7 business days for production before dispatch. Processing times may vary during peak seasonal periods.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Delivery Estimates
United Kingdom: Orders are shipped via Royal Mail, DPD, or Evri. Estimated delivery is 2–5 business days after dispatch.
International Orders: Shipped using DHL Express or equivalent premium courier services. Delivery times vary based on destination and customs procedures.
Delivery estimates are not guaranteed and may be affected by courier delays or customs processes beyond our control.
Shipping Charges
Shipping rates are calculated and displayed at checkout based on destination, weight, and courier selection.
Customs, Duties & Taxes (International Orders)
International customers are responsible for any import duties, taxes, or customs fees imposed by the destination country. These fees are not included in product or shipping costs.
Order Tracking
Tracking numbers will be provided via email once your order has shipped. Please allow up to 48 hours for tracking status to update after dispatch.
Address Errors & Delivery Issues
It is the customer’s responsibility to provide an accurate shipping address. CHIUVANA LTD is not liable for items lost or delayed due to incorrect address information.
If your order has not arrived within 7 business days after the estimated delivery window, please contact us at web@chiuvana.co.uk with your order number for support.
Returns Due to Non-Delivery
If a parcel is returned to us because it was unclaimed, refused, or undeliverable due to address issues, the customer may be responsible for reshipment costs.
Refunds & Returns
Due to the handmade, made-to-order nature of our products, we do not accept returns for change of mind. If your item is damaged or defective upon arrival, please refer to our Return & Refund Policy for instructions.
Contact Information
For any shipping-related questions, please contact us at:
Email: web@chiuvana.co.uk
We reserve the right to update or modify this Shipping Policy at any time.