Crafted for Eternal Memories 9 Carat Yellow Gold Earrings For Every Chapter of Your Story

Shipping Policy

Order Processing

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

Domestic Shipping Rates and Estimates

We are pleased to offer domestic delivery using Royal Mail 48 Hours Tracked Services, DPD, and Evri. Shipping charges for your order will be calculated and displayed at checkout. Domestic delivery typically occurs within 3 business days after processing.

International Shipping

We are excited to offer international shipping to most destinations worldwide! International orders are shipped via DHL Express, providing fast and reliable delivery. Shipping charges for international orders will be calculated and displayed at checkout, depending on the destination.

Order Tracking

Once your order has shipped, you will receive an email notification with a tracking number, allowing you to monitor the status of your delivery. Please allow up to 48 hours for tracking information to become available.

Delivery Issues

If you have not received your order within 7 days of receiving your shipping confirmation email, please contact us at web@chiuvana.co.uk with your name and order number, and we will investigate the matter.

Refunds, Returns, and Exchanges

We accept returns or exchange requests within 28 days of the purchase date if the item is unused and in its original condition. Refunds will be issued for the full order amount minus the return shipping costs. For more details, please refer to our Refund Policy.

Contact Us

For any inquiries or further assistance, feel free to contact us at:

• Email: web@chiuvana.co.uk
• Phone: +447957332143
• Address: CHIUVANA LTD, 16, Fountain View, 9-11 Imperial Road, Windsor, Berkshire, SL4 3RY, UK